Refund & Returns Policy
How refunds, cancellations and transfers are handled for Carolyn Wade bookings and services.
Overview
This policy applies where you buy directly from HumanARC Wellbeing Limited, trading as Carolyn Wade. If you book or pay through a third-party platform such as Eventbrite, ThriveCart, Calendly or a named event partner, that provider's checkout terms and refund process may also apply.
Your statutory rights are not affected.
Events, classes and workshops
If we cancel an event, class or workshop, we will offer a refund or, where possible, a transfer to another suitable date.
If you need to cancel, please contact us as soon as you can. Where no event-specific terms are shown at booking, refund or transfer requests made at least seven days before the event will usually be honoured, less any unavoidable third-party processing fees.
Requests made less than seven days before an event may not be refundable, but we will consider transfers where this is practical and fair.
Online programmes and digital access
For online programmes, the cancellation or refund terms shown at the point of purchase apply.
If digital content, recordings, app access or programme materials have already been made available to you, refunds may be limited unless the content is faulty, unavailable or not as described.
Appointments and calls
If you need to move an appointment or call, please use the rescheduling link in your confirmation email or contact us as soon as possible.
Missed appointments or very late cancellations may be charged where this is stated at the point of booking.
How to request help
For refund, cancellation or transfer questions, email info@carolynwade.com with your name, booking details and the email address used for the purchase.
Version 1.0. Last revised: 7 August 2026.